Legal

Introduction

Canterbury Cathedral (Chapter of Canterbury) makes available information, materials and products on this web site, subject to the following terms and conditions. By accessing any part of this site, you will be deemed to have accepted these terms and conditions in full. Canterbury Cathedral reserves the right to change these terms and conditions from time to time at its sole discretion.

Any questions or comments concerning these conditions of use should be directed to the IT Department.

Access

Whilst we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

Access to this site may be suspended temporarily or permanently and without notice.

Please be aware that portions of this site may not function properly if you disable cookies. We accept no liability for loss of functionality as a result of disabling or blocking cookies. See below for details of our cookie usage.

Licence

Unless otherwise stated, the copyright and any other rights in all material on this web site are owned by Canterbury Cathedral.

Except as specifically permitted in particular areas of this site, none of the information on this site may be reproduced in any form or by any means without prior written permission from Canterbury Cathedral.

No part of this site may be reproduced or stored in any other web site or included in any public or private electronic retrieval system or service without the Cathedral’s prior written permission.

The trade marks, logos and services marks (‘Marks’) displayed on this site are the property of Canterbury Cathedral, its licensor or other third parties. You may not use any of the Marks without the prior written consent of Canterbury Cathedral or the third party who owns the relevant Mark.

Any rights not expressly granted in these terms are reserved.

Liability

Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission.

Canterbury Cathedral shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Part of this site contains material submitted to Canterbury Cathedral by third parties. Those third parties are responsible for ensuring that material submitted for inclusion on this site complies with national and relevant foreign law. Canterbury Cathedral will not be responsible for any error, omission or inaccuracy in the material and reserves the right to omit, suspend or edit any material submitted to it.

We accept no responsibility for the content of any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Provision of a link does not imply any endorsement by Canterbury Cathedral of the relevant site.

Proof of sending an e-mail is not proof of receipt. We accept no responsibility for non-receipt of information submitted through this site.

Jurisdiction

This web site is controlled by Canterbury Cathedral from its offices in England. By accessing this site, you agree that all matters relating to your access to, or use of, this site will be governed by English law; and you agree to submit to the jurisdiction of the English courts with respect to such matters.

Canterbury Cathedral makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Any person who chooses to access this site from other locations does so on their own initiative and is responsible for compliance with local laws.

Complaints

We are committed to dealing effectively with complaints received from any source other than from members of the Cathedral Staff, for which we have separate policies and processes. It is the aim of the Cathedral to address and resolve complaints informally and as soon as possible after any issue has arisen.

We aim to use the information we gain to learn and improve the way that we work.

If your complaint relates to a safeguarding issue, please refer to our independent Safeguarding Advisors,
Fiona Coombs [email protected] / 07548 232395 and Paul Brightwell [email protected] / 07398 009951.

How to Make a Complaint

Stage 1 – Informal Resolution

It is always best to lodge a complaint as soon as possible after the event so that it can be investigated whist still fresh. All complaints should be raised within three months from the date of the incident unless this is not reasonably practicable. Many matters can be resolved quickly and informally.

In the first instance, you should report the matter to the relevant department manager. This can be done either in person, in writing, by phone (01227 762862) or by email to [email protected]  We aim to respond to any concerns of this nature within 10 working days of receipt. If we can’t do this, we will explain why and tell you when we do expect to be able to respond.

If the matter cannot be resolved informally or if it is deemed more serious, then the matter should progress to stage 2.

Stage 2 – Formal Resolution

To raise a complaint at stage 2, we ask you to set out the complaint in writing and send it to the Senior Manager of the relevant department.

Mail can be addressed to the Senior Manager of the relevant department at Cathedral House, 11 The Precincts, Canterbury, CT1 2EH, or it can be emailed to [email protected] marked as Confidential and with the name of the appropriate manager in the subject line.

A Senior Manager will acknowledge, investigate your complaint, and respond within 10 working days of receipt.

If it is found that the issue is more complex than first thought, you will be given an interim response describing what is being done to deal with the matter and when you can expect a reply.

Appeals

If you wish to appeal against the outcome of a stage 2 complaint, you should do so in writing. Appeals should be addressed to the Receiver General, at the postal or email address above. You should outline the reason for your appeal, including why you feel the complaint has not been dealt with to your satisfaction.

Any appeal must be made in writing within 1 month of receipt of the reply,

The Receiver General or a member of Chapter will be assigned to acknowledge, review and respond to the appeal. This will be done within 10 working days of receipt of the appeal. If the issue is more complex, you will receive an interim response describing what is being done with it and when you can expect a reply.

 The decision taken at this stage is final, and there is no further right to appeal.

Gender Pay Gap

Gender pay reporting legislation requires employers with 250 or more employees to publish statutory calculations every year showing how large the pay gap is between their male and female employees. Cathedral data, collected on the same date each year, 5^th April, may be viewed here.